QUALCO at the CV Utility Day 2024

QUALCO joined the CV Utility Day, held in Milan, Italy, on 2nd October 2024. The event brought together professionals from the utilities and telecommunications sectors to discuss credit management strategies, focusing on asset management, credit protection, the impact of technology, and navigating regulatory challenges. Attendees from across the globe explored innovations in credit recovery and customer retention, particularly on leveraging AI and digital tools to boost operational efficiency. 

Focus on Asset Management and Technology

Marco Cozzi, Country Manager for Italy at QUALCO, joined the panel discussion "Asset Management: The Strategic Role of Technology", along with Antonello Abis (Callmia), Federico Bisogni (IREN), Giuseppe Lucà (Sydema), Marco Pasini (Creditchange), and Francesca Volpini (Sky). Moderated by Christian Faggella (La Scala), the session delved into the crucial role technology plays in shaping the future of asset management.The panel highlighted how digital transformation enhances credit management, streamlines operations, and innovates debt recovery processes while improving the customer lifecycle experience. Cozzi stressed the importance of integrating advanced technologies into credit management strategies to fuel innovation and improve outcomes across the board.

He emphasised how: 

• Technology enables customers to resolve debt issues through self-service portals, offering flexible payment options and personalised plans. Meanwhile, platforms like WhatsApp allow customers to manage payments independently, reducing the need for direct support.
  
  
• Automation segments customers and tailors recovery strategies, optimising costs and speeding up collections. Digital tools enable dynamic, sometimes fully automated, processes for greater efficiency.
  
  
• Empowering credit management teams to adjust strategies independently, without IT support, allows for quick adaptation to market changes and diverse business needs.
  
  
• Debt management platforms like QUALCO Collections & Recoveries (QCR) ensure traceability of actions, safeguard sensitive data and comply with regulatory standards, while ensuring accountability.