QUALCO Collections & Recoveries Renews Arum Approved System Certification for a Sixth Year

We are pleased to share that QUALCO Collections & Recoveries (QCR) has renewed its Arum Approved System certification for the sixth consecutive year. The certification confirms that QCR continues to meet market expectations and Arum Global’s assessment criteria.  

This year’s certification is a testament to QCR’s exceptional ability to evolve with the needs of the collections industry. It reflects the platform's resilience, adaptability, and dedication to exceeding the standards set by Arum. 

Throughout 2025, we have introduced a series of impactful enhancements, ensuring our clients remain ahead. These include:

• Back Office operations in Web Officer, bringing core Back Office activities into a more unified and efficient workflow. 
• Accessibility improvements, with updated themes and visual settings aligned with key WCAG 2.2 principles. 
• Expanded API capabilities, enabling greater control and visibility across end-to-end collections processes. 
• Flexible dialer integration, allowing external systems to manage customer and case allocation to agents. 
• Strengthened system-of-record functionality, supporting more advanced segmentation, debt handling, and invoicing and remittance operations. 

About Arum 

Arum is the UK's leading independent advisory and professional services provider within collections and revenue across the public and private sectors. With 25 years' experience in over 20 countries, organisations choose Arum to prevent and resolve their problem collections and revenue challenges - whether executing strategic, operational and technical change within their organisations, choosing or implementing collections technology, navigating the inexorable move towards digital engagement, or improving customer treatment to achieve better outcomes.