We are pleased to announce that QUALCO has successfully renewed its Arum Approved System certificate for QUALCO Collections & Recoveries! This marks the fourth consecutive year of recognition, reaffirming our commitment to excellence and innovation.
The Arum Approved System certification is a testament to QUALCO Collections & Recoveries (QCR) consistently meeting current market needs and adhering to Arum's rigorous standards. QCR has maintained the highest service quality by navigating efficiently through a challenging year.
Arum acknowledged several new developments that have been undertaken in the past year, further demonstrating QCR’s unwavering promise to meet the ever-evolving needs of the debt collections market. In particular:
- Customer Self-Service Portal
QCR’s fully configurable self-service portal delivers flexible customer journeys, empowering lenders to align their collections strategies across the digital platform, improving operational efficiency, and accelerating customer engagement.
The platform now accepts API requests during the End-of-Day batch process, inserts and updates are kept in a dedicated queueing system and API Consumers are notified as soon as requests are completed.
With QCR’s new Time Travel functionality, validating business scenarios becomes easier. Users can execute the End-of-Day batch process for multiple different system-dates, either in the future or in the past, following a forward-looking logic.
QCR offers a full functionality of events that affect the balance of a debt, with the porting of Payment and Debt Item Operations to Web Officer. Users can easily manage Case Payments, Debt Items, Fees, and Expenses in one place via first-in-class UX.
About Arum
Arum is the UK's leading independent provider of advisory and professional services within collections and revenue across the public and private sectors. With 25 years' experience in over 20 countries, organisations choose Arum to prevent and resolve their problem collections and revenue challenges - whether executing strategic, operational and technical change within their organisations, choosing or implementing collections technology, navigating the inexorable move towards digital engagement, or improving customer treatment to achieve better outcomes.
QUALCO COLLECTIONS & RECOVERIES (QCR)
QUALCO Collections & Recoveries (QCR) is a modern debt management software that orchestrates the collection journey, streamlines in-house and third-party activities in one place, and operates as part of a banking ecosystem or as a core system of record.
