QUALCO Group

QUALCO COLLECTIONS & RECOVERIES

Level Up Your Debt Management Operations

The #1 debt management software, handling all credit and receivable types, from early collections to legal processes and recoveries.

Cover in-house and 3rd party operations
Comply with local regulations
Elevate user and customer experience
Scale your business seamlessly

"Implementing QCR acts as a business growth
enabler for Cabot Portugal."

Trusted by

Collect more with less

QUALCO Collections & Recoveries (QCR) efficiently streamlines operations, manages NPLs, and handles all receivable types with a digital-first approach, guaranteeing a seamless experience whether integrated into a banking ecosystem or used as a standalone system of record.

+35%

Cash flow increase

Realise quick ROI by centralising, automating, and eliminating manual work

3x

More Cases Handled

Combine segmentation and strategy design with real-time data and full control

Overall Satisfaction

QCR boasts a stellar 4.5 out of 5 star rating for client satisfaction

We are happy to take the next step in choosing QUALCO technology and creating the world's largest debt-servicing

Harry Vranjes

former COO

Working with QUALCO ensures achieving our business goals and improving customer experience

Mr Pierluca Bottone

CEO

Implementing QUALCO Collections & Recoveries acts as business growth enabler for Cabot Portugal

Ms Susan Catraia

Head of Operations

Modules & Capabilities

Next-Gen Features Guarantee Maximised Recoveries

Omnichannel Collections
DIGITAL SELF - SERVICE PORTAL
IN-HOUSE COLLECTIONS
OUTSOURCED COLLECTIONS
DECISION - ENGINE
LEGAL MANAGEMENT
COLLATERAL & REAL PROPERTIES
RESTRUCTURING
SYSTEM OF RECORD
MIGRATION & INTEGRATION
CORPORATE MANAGEMENT

Omnichannel Collections

Boost customer engagement and payment rates using conversational messaging, automated bots, live agents, and payment processing functionalities.

DIGITAL SELF - SERVICE PORTAL

Offer customers 24/7 account access, flexible repayment plans, and online transaction monitoring, reducing operational costs and enhancing their experience.

IN-HOUSE COLLECTIONS

Optimise in-house collections with user-friendly interfaces, multi-channel communication engines, and flexible repayment options.

OUTSOURCED COLLECTIONS

Manage external collection activities via automated assignment and recall. Facilitate third-party access and enable system integration and performance monitoring.

DECISION - ENGINE

Improve decision-making with advanced analytics, real-time modifications, and an expandable data hub for tailored customer assessments.

LEGAL MANAGEMENT

Streamline complex legal processes with a modern user interface, customisable process design, expense tracking, progress monitoring and much more.

COLLATERAL & REAL PROPERTIES

Manage collaterals and real properties, capture detailed information such as ownership, rights and valuations and track secured debts.

RESTRUCTURING

Refine your restructuring from product definition to implementation. Reduce manual tasks, mitigate risks, and tailor solutions based on customer affordability.

SYSTEM OF RECORD

Simplify financial management across the customer lifecycle, while offering full balance management and integration with General Ledger or ERP systems.

MIGRATION & INTEGRATION

Integrate your existing infrastructure, minimise manual processes, and reduce operational complexities. Boost efficiency while adhering to strict security standards.

CORPORATE MANAGEMENT

Optimise customer management, from portfolio analysis and risk assessment to asset monitoring. Capture detailed data while offering viable options.

Empower users to communicate efficiently with customers through Letters, Email, and SMS.

WATCH NOW

QCR ACCELERATOR

The Accelerated Way to
Early Collections

Supercharge the implementation of your new collections system with QCR Accelerator, our pre-configured offering for small to medium-sized banks and retail lenders. This cutting-edge and scalable solution guarantees a unified, automated, and cost-efficient approach for efficient early-stage collections.

QUICK RETURN
ON INVESTMENT

SEAMLESS
INTEGRATION

USER CENTRIC
DESIGN

FLEXIBILITY AND
SCALABILITY

ADD-ON
CAPABILITIES

Guaranteed ROI,
at a lower cost

With QCR Accelerator

Designed for small to medium-sized banks and retail lenders
Pre-configured, fully scalable solution
Ready-to-use capabilities ensuring fast deployment

QCR Release Notes

Interested in what’s new in QUALCO Collections & Recoveries? Uncover new product features, enhancements, technical upgrades, and much more.

Frequently Asked Questions

What is the system's technical architecture?

QCR consists of three tiers. The database tier collects and stores the data and metadata. The application server tier resides on a Web server cluster and communicates directly with the database and the front end. The user interface tier resides on user workstations and consists of a modern Web Application for front office and legal users and a standalone Windows Application for administrators.
What are the deployment options of QUALCO Collections & Recoveries (QCR)?

Our cloud-ready enterprise solution can be deployed as an Infrastructure as a Service (IAAS) on the client's infrastructure or as a Cloud model (IAAS/PAAS infrastructure) supported by IT-managed services. QCR can be deployed in various cloud installations and data centres, such as IBM Cloud, Azure, AWS, Sparkle, Wind, Vodafone, and Lamda Helix.
Does QCR ensure the privacy and security of my data?

QCR helps you manage personal data and mitigate the risk of data breaches. The system enables users to be GDPR-compliant in terms of four main clauses. Those are an individual's rights to access data, be forgotten (data export), restrict or object until verified, and consent to specific actions when required.
What languages, currencies, and country setups does QCR support?

QCR supports over 30 countries and multiple languages, allowing translation regardless of special characters. It also offers multi-currency functionality, enabling calculations and conversions based on exchange rates. Also, the platform can accommodate operations in one installation for multi-country setups if countries have similar time zones and currencies.
How do QCR’s omnichannel capabilities benefit collections?

QCR's omnichannel capabilities empower you to reach your customers via their preferred channels, such as SMS, WhatsApp, Viber, or Messenger, managing 3x more conversations than traditional phone calls while optimising their journey through recovery. The platform also integrates conversational AI, automating and blending chatbot and live agent-customer conversations at scale.
What reports does the system generate?

QCR imports and analyses data from diverse sources, empowering intelligent decision-making. The platform generates reports on various aspects of the collections management process, such as daily activities, payments, proposed arrangements, portfolio performance over time, collection strategies' efficiency, outsourcing models, and legal or restructuring processes.
How does QCR ensure interoperability with other systems?

QCR exchanges data with organisations that collect and recover debt through standard file-based interfaces like data integration connectors and standard API resources. It checks for changes to specific entities daily and sends a report outlining the changes via Written Based Communication. WBC generates reports according to changes to Credit Bureau data and information related to third parties.