How satisfied are you with your collections solution? The 9 key questions
Technology is rapidly changing the business landscape of the credit and collections sector and will continue to do so in the future. Decision on adopting the right system that can adapt fully to your business’ needs is daunting, it’s risky, time-consuming and yes, it’s crucial for the collections daily operations.
Yet, even the most experienced professionals on Financial Technology sector can sometimes find it hard to identify their business’s actual needs, perplexing even more the decision on which software caters to the collections floor and the C-suit’s needs. This often results in choosing solutions that are difficult to use, can’t be fully integrated into existing business processes, or that can’t offer clear and comprehensive insights to all stages of collections process, failing to add the most value it can to the business.
Identifying your organization’s needs, can be also very costly - it’s not uncommon to end up purchasing multiple, expensive modules to add to the existing newly bought software, increasing the ultimate cost of technology implementation.
Purchasing expensive modules is another outcome of weak decision making, that adds on the cost of implementing a new technology.