What is Business Process Automation?
Growing concerns over the efficacy of traditional business processes have led 70% of businesses to pilot automation technologies in specific units or functions in 2022 – a leap from 66% in 2020. By implementing automated procedures, organisations can save time and adhere to best practices, elevating operational efficiency. Ultimately, BPA is the driving force behind modern, agile business models.
QUALCO Process Automation Use Cases
QUALCO Process Automation is where operational excellence meets agility. Our suite of tools streamlines workflows from planning to implementation with intelligent forms. It integrates seamlessly with existing IT systems, ensuring optimised processes, operations, and user experiences, empowering your organisation to navigate change successfully. Interested in how QPA can streamline business operations and pave the way for success?
What To Expect
In Telecommunications, QPA simplifies customer service activation and streamlines back-office operations. With advanced capabilities such as process mapping and workflow design, the software enables telecom service providers to automate various tasks. This results in time savings, augmented accuracy, elevated efficiency, precision, and customer satisfaction.
In Energy & Utilities, QPA integrates with existing IT systems and automates numerous tasks in customer support back-office operations. Through process mapping, workflow design and holistic system integration, it transforms logging customer requests, ticket generation, classification, and problem resolution. Meanwhile, the software leverages customer feedback and real-time analytics to improve efficiency and support, reduce errors, and uplift customer satisfaction.