Short Answers to Big Questions: Can analytics technology be used to help vulnerable customers and customers with mental health linked to debt?

By QUALCO    |    November 06, 2019    |    Share

Mental health

Technology can certainly be used to enforce regulations concerning the treatment of vulnerable customers, to develop financial solutions better suited to their needs, and to provide automated monitoring of our compliance with these regulations, but care needs to be taken to ensure that the right data are being captured so that our view of the customer captures their circumstances without violating privacy constraints. However, in some areas – especially where mental health is concerned – we need to admit that we are not the experts, that other people know best, and that it is better to follow appropriate guidelines rather than try to innovate from a technical viewpoint, especially given that experimentation is a key part of innovation.

by Panayis Fourniotis Pavlatos,

Director of Intelligent Decisions at QUALCO


Topics: Collections, Analytics, Technology, Regulation, Data, big data, ML, models, robot, chatbot, machine learning, predictive analytics, framework, mentalhealth, intelligence

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