Short Answers to Big Questions: Is it inevitable that we will see ever more robo-advisory services and chatbots in financial services?

By QUALCO    |    September 11, 2019    |    Share


It is inevitable that we will see humans being replaced, for tasks that machines can do just as well, or just as cost-effectively – and this is a good thing, as long as we do not sacrifice our quality-of-service standards for the sake of cost-effectiveness. There is a danger of entering a “race to the bottom”, where perceived short-term competitive gains override longer-term objectives and values, but our regulators have shown their willingness to help us stay honest, and the public is also now aware enough to push back.

by Panayis Fourniotis Pavlatos,

Director of Intelligent Decisions at QUALCO


Topics: Artificial Intelligence, Collections, Analytics, Technology, big data, AI, ML, models, robot, chatbot, machine learning, predictive analytics

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