We are proud to announce that QUALCO Collections & Recoveries (QCR) has earned the Arum Approved System certification for the fifth consecutive year. This achievement underscores our commitment to delivering top-notch debt management solutions that evolve with market needs and regulatory requirements.
This year’s certification is a testament to QCR’s exceptional ability to evolve with the needs of the collections industry. It reflects the platform's resilience, adaptability, and dedication to exceeding the standards set by Arum. Throughout 2024, we have introduced a series of impactful enhancements, ensuring our clients remain ahead. These include:
Tailored User Interfaces for Specific Needs
Users can now customise their UI experience. Separate Layout Profiles can be created to display different data in each UI section, ensuring that every user sees only the information relevant to their role in QCR Desktop apps and Web Officer.
Real-time In-app and Email Event Notification
Notifications for task updates and actions are now accessible through email, in-app messages, and dashboard cards. This ensures users remain informed and never miss critical updates, whether inside or outside Web Officer.
Automated Initiation of Processes
Legal and Amicable Processes now include enhanced automation options. Processes or Subprocesses can be initiated automatically when a main Process reaches a designated stage, simplifying workflows and improving operational efficiency.
API Message Bus for Third-Party Integration
The API Message Bus facilitates communication with third-party systems by delivering notifications for critical QCR data changes. Subscribed API Consumers receive webhook alerts about events and record updates, enabling seamless integration.
About Arum
Arum is the UK's leading independent advisory and professional services provider within collections and revenue across the public and private sectors. With 25 years' experience in over 20 countries, organisations choose Arum to prevent and resolve their problem collections and revenue challenges - whether executing strategic, operational and technical change within their organisations, choosing or implementing collections technology, navigating the inexorable move towards digital engagement, or improving customer treatment to achieve better outcomes.