[ROUNDTABLE] The impact of omnichannel customer engagement and self-service capabilities in debt management


Last month, Cesar Paiva brought 𝗤𝗨𝗔𝗟𝗖𝗢'𝘀 expertise on an exclusive roundtable. Recoveries professionals from different institutions got together to discuss recent developments in the industry, while QUALCO had the opportunity to showcase how its unified solution, can help enterprises 𝘀𝘂𝗽𝗲𝗿𝗰𝗵𝗮𝗿𝗴𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗹𝗲𝗮𝗱𝗶𝗻𝗴 to extensive, insight-driven NPE management.

The event kicked off with a keynote presentation by Mark Beguery from the Banque de France who addressed the effects of the pandemic in the economy and the recoveries sector, presenting data of over-indebted households and also discussing the practice of making purchases through installments, an increasingly popular trend in France that potentially brings along significant dangers.

Cesar Paiva, QUALCO’s ambassador in France and Julien Valletoux from Credit Immobilier de France, following up, addressed the ways financial institutions can 𝗺𝗶𝗻𝗶𝗺𝗶𝘇𝗲 𝗻𝗼𝗻-𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗹𝗼𝗮𝗻𝘀 𝗮𝗻𝗱 𝗺𝗮𝘅𝗶𝗺𝗶𝘇𝗲 𝗿𝗲𝘁𝘂𝗿𝗻𝘀 while streamlining their resources.

Here are some of the main points that the roundtable discussion shed light on:

  • Digitization of the customer journey: the keys to streamlining customer relationships, maximizing net returns while rationalizing business resources
  • How can personalized customer engagement drive Results?
  • How can we most effectively manage the increase in non-performing loans (NPLs)?

Cesar Paiva , had also the change to talk about QUALCO 360, and how this constantly expanding solutions ecosystem that provides a holistic NPL management approach, can help businesses recover more with less.

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