Digital Transformation and Self-Service capabilities have impacted vulnerable customers
QUALCO team joined Collections & Vulnerability Summit 2021 that took place in Manchester on November 24. The Collections & Vulnerability Summit is an annual event, hosted by Credit Strategy, that brings together Collections and Customer Service professionals from Utilities, Telecoms and Financial Services.
In the very first panel discussion of the event, our very own Executive Vice President at QUALCO Technology, Terry Franklin analyzed the ways Digital Transformationand Self-Service capabilities have impacted vulnerable customers.
He showcased how QUALCO’s end-to-end digital collections and recoveries solution and its digital-first approach can significantly improve the collections process incorporating digital self-serve capabilities with no risk and can deliver a seamless customer and user journey.
In detail, with QUALCO Collections & Recoveries self-service portal you can achieve: