Two of the UK’s leading utility providers and a well-known home shopping giant will benefit from Qualco’s ExtraCollect platform to manage portfolios of debt through its expansive panel of external partners.
ExtraCollect analyses data from the client and debt collection partners, then recommends the best placement for each individual account, reliably monitors effectiveness and ensures compliance. The three new projects play an instrumental role in the technology provider’s growth aspirations for 2016 and beyond.
Outsourcing collections activities to a panel and asset manager is a first for the utility providers. Using the Qualco ExtraCollect platform precluded the need to undergo a lengthy agency procurement process and enabled them to immediately harness its extensive network of collections specialists.
Qualco has been selected as the exclusive outsource partner by the home shopping giant, who is looking to streamline its agency panel whilst optimising its collections. The additional level of oversight and governance the Qualco’s ExtraCollect platform provides will ensure the brand’s customers receive the highest levels of service, which presented a compelling reason to employ its services.
Christian Jacob, Managing Director at Qualco, said, “We are delighted to be working on these exciting projects, which not only demonstrates the substantial progress Qualco is making in the UK, but also the wider Global credit management and recoveries marketplace. Each of the companies may be adopting ExtraCollect with differing motives but it is our position as an intermediary that enables them to consolidate their supplier base, coupled with our proven collections uplift, that secured the work.”
